Privacy Policy of Luckycrew Casino

The Luckycrew Casino privacy policy explains what personal information we collect and how we use, store and protect it when you access luckycrewcasino.org.uk and our services. It also describes when information is shared, the choices available to you and how to exercise your rights. Please read this policy before using the site so that you understand how your information is handled. Using the site means that you have read this policy; it does not replace consent where consent is required for a particular activity.

1. Who We Are

We operate Luckycrew Casino through Win Top Ltd, company registration No. 16122. Its registered address is Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We are the data controller for player information, meaning that we determine why and how it is processed. Our licence is issued by the Anjouan Gaming Authority, licence number ALSI-202509029-FI1.

2. Information We Collect

We collect information that you provide directly and information generated through your use of Luckycrew Casino. The categories depend on your account activity, verification requirements, payment choices and interactions with our services.

Identity and contact details, including your name, date of birth, email address and telephone number.
Your address and country of residence.
Login details and account credentials.
Verification documents establishing identity and age before any deposit, with proof of address and payment method ownership where required.
Financial information, including payment details, deposits, withdrawals and associated transaction records.
Technical information, including your device, browser, IP address and session data.
Gameplay information, including game history, bonus use, wagering activity and loyalty progress.
Messages sent to support and your marketing preferences.

The Luckycrew Casino privacy policy covers these categories whether you supply them in a form or they arise from account activity. Information requested for verification must be sufficient to establish the relevant facts. We distinguish account information from records of individual transactions.

3. How We Use Your Information

We use personal information to operate your account, verify your identity, process payments and fulfil our licence obligations. At Luckycrew Casino, these activities support account administration and the checks required before services can be provided. The purposes below describe how information relates to particular functions rather than granting permission for unrelated uses.

Create and manage your player account.
Process deposits and withdrawals through methods including Visa, Mastercard, Faster Payments and Skrill.
Administer bonuses and promotions and assess their applicable conditions.
Handle responsible gaming requests without representing that unverified limits, time out or self exclusion tools are available.
Meet anti-money laundering requirements.
Detect fraud, bonus abuse, VPN use and access from restricted countries.
Answer support requests and investigate account issues.
Send marketing communications only with your consent.

4. Legal Basis for Processing

We process information on four legal bases. At Luckycrew Casino, contractual processing includes administering your account; legal obligations include anti-money laundering, age and identity checks and gaming rules. Our legitimate interests cover security, fraud prevention and site improvement. Consent covers marketing and non-essential cookies. You may withdraw consent at any time without affecting processing carried out before withdrawal. Withdrawal does not remove a separate legal obligation to retain or process particular records.

5. Cookies and Tracking

We use strictly necessary, functional, analytical and marketing cookies. The Luckycrew Casino privacy policy distinguishes essential site functions from optional tracking. Non-essential cookies are used only with your consent, and their full details appear in our cookie policy. That policy explains the relevant cookie purposes and choices without requiring you to infer them from this general notice.

Cookie choices at Luckycrew Casino concern tracking rather than every form of account processing. Declining optional cookies does not itself close your account. Any necessary handling of account records remains subject to the legal bases described above.

We never sell player data, and Luckycrew Casino shares it only in the cases below.

Game providers, where information is needed to deliver games.
Payment processors, to carry out and reconcile transactions.
Identity verification providers, to perform required checks.
Regulators and authorities, including the Anjouan Gaming Authority, where the law or our licence requires disclosure.
Dispute resolution services, where relevant to handling a dispute.
Fraud prevention and analytics partners, for their respective permitted purposes.

Every partner must protect the data under a written agreement.

The Luckycrew Casino privacy policy does not give recipients unrestricted permission to reuse your information. Sharing must relate to the relevant purpose. Information supplied for one service is not automatically necessary for another.

7. Location Checks and Eligibility

We check your location and eligibility at registration and when you make a payment. At Luckycrew Casino, these checks help determine whether access and transactions comply with our conditions. If we identify access from a restricted country, false location details or VPN use, we may close the account and void related winnings where our terms and conditions allow. You should provide accurate residence details rather than attempting to conceal your actual location.

8. Data Retention

We retain account data while your account remains open. Luckycrew Casino keeps financial and verification records for five years after account closure, as required by anti-money laundering rules. At closure, information we no longer need is deleted or anonymised. When the required retention period ends, the remaining records are also deleted or anonymised rather than kept indefinitely.

The Luckycrew Casino privacy policy distinguishes retention from active account access. Closing an account does not erase records that must remain available for compliance purposes. Anonymised information no longer identifies you as an individual.

9. Your Rights

You can exercise the following rights concerning information held by Luckycrew Casino, subject to applicable legal requirements and any lawful limits.

Access your personal information and receive information about its processing.
Correct inaccurate or incomplete personal information.
Request deletion where no legal duty requires continued retention.
Request restriction of processing or object to processing where applicable.
Request data portability where applicable.
Withdraw your consent to marketing.

Send requests to support@luckycrewcasino.org.uk, and we answer within 30 days.

The Luckycrew Casino privacy policy recognises that different rights apply in different circumstances. A request for correction differs from a request to stop a particular use. Please describe the information or processing concerned so that we can assess your request accurately.

10. Security

We limit access to player information to staff who need it for their duties. Luckycrew Casino makes two-factor login available and stores verification documents separately from game data. Use a strong, unique password and switch on two-factor login. Tell us immediately if you notice unfamiliar transactions, unexpected account changes or other activity that you do not recognise.

Security also depends on keeping your own login details private. Do not share access to your Luckycrew Casino account. Take care when using a shared device, and sign out when your session is finished.

11. Children

Our services are for adults aged 18 or over, and we do not knowingly collect personal information from minors. The Luckycrew Casino privacy policy requires age confirmation at registration and checks during verification. An account found to belong to a minor is closed, and its information is deleted except for records that the law requires us to retain.

12. Changes to This Policy

This version is dated 13/11/2026. We update this policy when our practices or the law change. Luckycrew Casino announces important changes on the site or by email. Continued use after an update means acceptance where the law permits; it does not substitute for fresh consent when consent is legally required.

Please review the current wording when an update is announced. The version date helps you distinguish one publication from another. Changes to how Luckycrew Casino handles information should be read alongside any notice explaining their effect.

13. Contact Us

Questions about this policy or your personal information should be sent to support@luckycrewcasino.org.uk. The Luckycrew Casino privacy policy provides this address for privacy correspondence. No live chat channel or operating hours are currently verified, so we do not state them as available. Include a clear description of your enquiry, but do not send your password or unnecessary payment credentials.